CONSTRUCTED EXAMPLE
Completed example: Internal customer case triage agent
A generic enterprise service team is reviewing an agent that recommends routing for incoming customer cases.
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Cite this framework
Sougata Roy, "The Accountability Assumption", Version 1.1, April 2026, https://sougataroy.com/frameworks/accountability-assumption
Constructed working artifact
The Accountability Assumption: evidence-based placement
This scenario is constructed for explanation. It is not a real organization and is not drawn from an engagement.
EVIDENCE PATH
From evidence to next action
At-a-glance index. Open any card marked “Read the detail” to see its supporting explanation.
Assessment
Placement
Read the detail
Accountability assumption identified
Support
Evidence
Read the detail
The vendor, platform team, and business unit each describe a different owner, while no authorization record names the person who accepts responsibility for the customer outcome.
Open issue
Remaining gap
Read the detail
The consequential business outcome is not connected to a named individual with a review cadence.
Follow-through
Next action
Read the detail
Name the consequence owner, document the permitted use and escalation path, and retain the assignment before production use.
Output
A completed accountability assignment with an evidence path.
How to use this page
Compare this constructed example with the primary object, then replace it with organization-specific evidence before relying on the artifact for governance or examination.